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Robinson and Associates Has Suggestion For Casino Employees


Casinos that want to create more guest advocates should take the first crucial step - be nice to customers, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry. Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.  

"Be nice to your guests because they deserve to have a nice experience," Baird says. "And nice is the first logical step toward turning ordinary customers into guest advocates. It's amazing how often people aren't nice and then they expect you to patronize their store or buy their product. They don't smile, say please or say thank you. It's almost as though they think other people are obligated to give them money. That's not the way it should be. Be nice to your guests and reward them with simple pleasures."

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a numbe

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Most video games are games that require player skill. The player inserts money, normally less than $1.00 in the game and is permitted to play. Skill games last for several minutes and the player plays for a high score. Most illegal video games permit the player to insert $1.00, $5.00, $10.00 or $20.00 at a time, some even accept $50.00 and $100.00 bills to purchase credits. Unlike skill games the player is then permitted to wager multiple credits on the game. Most of these games are casino type games, i.e., slot game or poker games and last for only a few seconds. The player can win hundreds and even thousands of credits which the player can then use to wager on additional games. Therefore the possession of this type of game is illegal regardless if cash payoffs are made or not.
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